Float
Upcoming Sessions
Cancellation Policy
Definitions The Company: Float & Wellness Hub The Buyer: Purchaser of goods or services The Client: Individual booking an appointment or service By booking an appointment or purchasing a voucher, you agree to our terms. Please read them before booking. Float & Wellness Hub is based in [Location]. All appointments or vouchers must be booked in advance at 07825 285521. Code of Professional Ethics Therapists conduct treatments professionally and inform clients throughout. Clients under 18 must be accompanied by a parent/guardian who signs a disclaimer and may need to attend future appointments. Customer Code of Conduct We offer professional services only. Inappropriate behavior ends the session without a refund, and full payment will be required. Late Attendance / No-Shows Appointments must be paid in advance. Late or absent without notice may result in losing your appointment, and full fees will apply. Arriving over 30 minutes late cancels your appointment, with full payment required. Cancellations Policy 48 hours' notice is required to cancel or reschedule. Failing to provide notice results in full charges. Rescheduling within 48 hours incurs a £10 fee. If canceling via email, voicemail, or other methods, ensure you receive confirmation. Without confirmation, the full fee will be charged. Recovery of Outstanding Payments Unpaid invoices or fees may lead to administrative or recovery costs, including third-party debt recovery fees. Failure to pay within 7 days may result in an additional £10 fee per correspondence. All recovery charges will be added to the balance. Gift Cards/Vouchers Gift cards or vouchers are refundable within 14 days. After 14 days, they are non-refundable but transferable. Vouchers are valid for 3 months and cannot be extended. Expired vouchers are donated to charity. Client Confidentiality For medical concerns, contact us before your visit. All personal information is confidential per the Data Protection Act. Age Requirement You must be 18+ to book. If under 18, a parent/guardian must accompany you and sign a disclaimer. General Terms All sales are subject to these terms. By placing an order or booking, you agree to these terms. We may update them, and changes apply immediately. Course of Treatments Courses are non-transferable unless a £10 transfer fee is paid. Courses cannot be shared and must be used by the named individual.
Contact Details
1 Uplands Terrace, Uplands, Swansea SA2 0GU, UK